Business Internet Banking Help

It's easy to get your Business Internet Banking up and running.

Your Business Internet Banking ID

Primary users: you'll find this on your welcome letter (it starts with GBHBEU).

Secondary users: you'll find this on the confirmation page given to you by your primary user (it starts with GBHBEU).

Your registration number

Primary users: your registration number is the 6-10 digit number which you'll find on your welcome letter.

Secondary users: you'll find this 6-10 digit number on the confirmation page given to you.

Your activation code

Primary users: your activation code will be sent to you by email (or by post if we were unable to send an email).

Secondary users: you'll find this on the confirmation page given to you by your primary user.

Your Security Device

Primary users: this will be sent to you with your welcome letter.

Secondary users: this will be given to you by your primary user.

• Click on the 'Activate now' button at the top right of this page.
• Following the on-screen instructions, create a 4-8 digit PIN unique to you on your new Security device then press the yellow button.
• Confirm your PIN by re-entering it, then press 'Continue'.
• Next enter your Business Internet Banking ID and registration number (found in your welcome letter), and your activation code and business name.
• Enter the serial number on the back of the device when requested.
• You can then create a security code by pressing the green button, enter it in the box provided on-screen.
• Enter your personal details when prompted.
• Create two security questions and a memorable question and answer which you'll use each time you log on.
• Activation is now complete.

For queries about Business Internet Banking, please call:

0345 602 2014

If you're overseas, please call:

+44 1792 496 941

Lines are open 8am to 6pm, Monday to Friday