HSBC Fraud reporting

If you think there’s a fraudulent bank transfer (i.e. not made with your credit or debit card) that you didn’t make, you can contact us on:

• 03452 669 337 (or +44 1470 697 107 if you’re calling from outside the UK).
  We’re available Monday to Sunday, 8:00am to 8:00pm.
• Note: If the payment was made through HSBCnet, call 0800 169 9903.
  We’re available 24 hours a day, 7 days a week.

If you think you’re the victim of a scam and you’ve made a bank transfer, you can contact us on:

• 03455 873 523 (or +44 1226 260 878 if you’re calling from outside the UK).
  We’re available 24 hours a day, 7 days a week.
• Note: If the payment was made through HSBCnet, call 0800 169 9903.
  We’re available 24 hours a day, 7 days a week.

If you think you may have disclosed your security details, you can contact us on:

• 03455 873 523 (or +44 1226 260 878 if you’re calling from outside the UK).
  We’re available 24 hours a day, 7 days a week.

If you think someone has fraudulently used your credit or debit card, you can contact us on:

• 03456 008 050 (or +44 1470 697 093 if you’re calling from outside the UK).
  We’re available Monday to Sunday, 8:00am to 8:00pm.

If you think someone has made a fraudulent payment on your account using a cheque, you can contact us on:

• 03457 60 60 60 (or +44 1226 260 878 if you’re calling from outside the UK).
  We’re available Monday to Friday, 8:00am to 8:00pm and Saturday, 8:00am to 2:00pm (subject to change over certain periods).

We may text you to check a card transaction is legitimate or to ask you to contact us.

Check our text messages page to see what our regular text messages look like and also see some messages commonly sent by fraudsters.

Received A Text? | Bank Scam Texts - HSBC UK

Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.com and we'll investigate it.

We may have detected a possible fraud attempt and have blocked your card or transaction to protect your funds. You may have also received a text message or call from us to discuss if this payment was genuine.

You can speak to our card fraud detection team 24 hours a day, 7 days a week on:

• 03456 008 891 if you’re calling from the UK.
• +44 1470 697 005 if you’re calling from outside the UK.

If your card is lost, stolen or being misused you can contact us 24 hours a day, 7 days a week by calling our emergency line on:

• 0800 032 7075 if you’re calling from the UK.
• +44 1442 422929 if you’re calling from outside the UK.

Check out our query transactions page for hints and tips to help you identify why you may not recognise the transaction.

If there’s a card payment which you recognise, but wish to dispute, you can call Business Telephone Banking between Monday to Friday, 08:00 to 20:00 and Saturday, 08:00 to 14:00 on:

• 03457 60 60 60 if you’re calling from the UK.
• +44 1226 260 878 if you’re calling from outside the UK.

Read our guide to Fraud and Scams here.

There may be other reasons you suspect you’ve been a victim of fraud or cybercrime. Please contact your Relationship Manager (if you have one) or contact our Business Telephone Banking team on 03457 60 60 60 or if you’re outside the UK, it’s +44 1226 260 878. If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our Accessibility page.