Business Banking Support

Following a review and recognising the ongoing investment in our proposition, we have decided to increase our banking fees to make sure we can continue to provide the best possible service to our customers. We’re committed to supporting businesses and our business banking offer remains competitive.

Your business or organisation will have product or lending needs that require support from a Relationship Manager and their specialist teams in our Business Banking segment.

We define a Business Banking customer as a small and medium sized enterprise (including not-for-profits) with product needs that require support through a dedicated Relationship Manager, who work alongside our specialist teams. Our Relationship Managers can provide transactional banking and funding solutions of over £100k (both domestically and internationally).

You can reduce some of your banking charges by using electronic payment methods such as card acceptance and online banking rather than cash, cheque and manual transactions. Find out more in our “Explore ways to bank with us” section.

You could also reduce your monthly account fee costs by limiting the number of Business Current Accounts and Foreign Currency accounts you operate.

Example charges below:

Withdrawing cash: You’d be charged £4.50 if you withdraw £200 in cash at a branch. This is comprised of a £1.50 charge for the withdrawal plus 1.5% (£3.00) of the £200 withdrawn. In comparison, it would cost £1.20 if you withdraw £200 cash from a cash machine (subject to cash machine charges).

Paying in cash: You’d be charged £4.50 if you paid in £200 in cash at a branch. This is comprised of a £1.50 charge for the credit slip plus 1.5% (£3.00) of the £200 credited. In comparison, it would be free for you to receive an automated credit such as a Bill Payment.

Depositing a cheque: You’d be charged £2.00 if you deposit a cheque in at a branch. This is comprised of a £1.50 charge for the branch credit and a 50p cheque collection charge. If you deposit a cheque using the HSBC Business Banking app, you’d be charged a 50p cheque collection charge.

Making payments: If you make payments via cheque you’d be charged £1.00 per cheque paid, but an online bill payment made using Business Internet Banking would be free.

We’ll be migrating your account to the Business Banking Account with effect from 1 November 2021. The new charges will apply to your first charging period on or after 1 November 2021, giving you at least 2 months’ notice.

The monthly account fee reflects the cost of maintaining a Business Current Account. Over recent years we’ve made significant changes and enhancements to our business banking proposition to make sure we continue to meet the evolving needs of our customers.

By making digital and automated payments inclusive in our monthly fee we seek to encourage our customers, where possible, to switch to more efficient, secure and environmentally sustainable ways of making and receiving payments.

Our banking offer remains competitive and we’ll be supporting customers to reduce their charges. We’ve also invested in our digital proposition, with digital banking and mobile banking channels and we’re working with partners to offer digital payment solutions to our customers.

The Business Banking Account will offer free electronic banking transactions such as direct debits, standing orders and bill payments. Cash and cheques will be charged in line with the table below and there will be a monthly account maintenance fee of £10.00 per account per month. By clicking here, you can find the full price list.

We continually review our business tariffs to make sure our products meet our customer needs and are sustainable in the longer term, ensuring we can continue to provide dedicated expertise. We last changed the monthly account fee for our Small Business Tariff and Electronic Banking Tariff in September 2019.

Our Small Business Banking Account is available to customers with needs for transactional banking products or services and borrowing needs of up to £100k that do not need to be managed by one of our specialist Relationship Management teams.

Business Banking customers are typically small and medium sized enterprises (including not-for-profits) with product needs that require support through a dedicated Relationship Manager, who work alongside our specialist teams. Our Relationship Managers can provide transactional banking and funding solutions of over £100k (both domestically and internationally).If you want to discuss your needs in more detail, please get in contact with your Relationship Manager.

If your business or organisation operates as a charitable not for profit entity, please get in touch with your Relationship Manager to discuss your options.

If you want to discuss these changes further and your question hasn’t been answered by these FAQ’s, please speak with your Relationship Manager directly.

Alternatively, you can use one of our other methods to get in touch with us via the secure message function within Business Internet Banking.

For other accessible ways to get in contact with us, please visit: ciiom.hsbc.com/accessibility