Charitable Banking Support

The Charitable Bank Account eligibility criteria can be found here. This account is available to customers within our Small Business Banking and Business Banking segments.

Following a review and recognising the ongoing investment in our proposition, we’ve decided to increase our banking fees to make sure we can continue to provide the best possible service to our customers. We’re committed to supporting businesses and organisations and our business banking offer remains competitive.

We’ve recently introduced a mobile cheque deposit facility so you can scan and deposit cheques in the HSBC Business Banking app without needing to visit a branch and we won’t charge you for receiving a bill payment into your account. If you do still deposit cash and cheques, you can continue to use our HSBC branches.

Electronic payments will be free with the new Charitable Bank Account. You can reduce your banking charges by using electronic payment methods such as online banking rather than cash, cheques and manual transactions. Find out more in our “Explore ways to bank with us” section. Example charges below:

Withdrawing cash: You’d be charged £1.20 if you withdraw £200 in cash at a branch. This is comprised of a 40p charge for the withdrawal plus 0.40% (80p) of the £200 withdrawn. In comparison, it would cost 80p if you withdraw £200 cash from a cash machine (subject to cash machine charges).

Paying in cash: You’d be charged £1.20 if you paid in £200 in cash at a branch. This is comprised of a 40p charge for the credit slip plus 0.40% (80p) of the £200 credited. In comparison, it would be free for you to receive a payment via a standing order or Bill Payment.

Depositing a cheque: You’d be charged 80p if you deposit a cheque in at a branch. This is comprised of a 40p charge for the branch credit and a 40p cheque collection charge. If you deposit a cheque using the HSBC Business Banking app, you’d be charged a 40p cheque collection charge.

Making payments: If you make payments via cheque you’d be charged 40p per cheque, but an online bill payment made using Business Internet Banking would be free.

We continually review our tariffs to make sure our products meet our customer needs and are sustainable for us in the longer term. Our banking offer remains competitive and we’ll continue to support customers to reduce their charges. We’ve also invested in our digital proposition, with digital banking and mobile banking channels and we’re working with partners to offer digital payment solutions to our customers.

The Charitable Bank Account will offer free electronic banking transactions such as direct debits, standing orders and bill payments. Cash and cheques will be charged in line with the table below and there’ll be a monthly account maintenance fee of £5.00 per account. By clicking here, you can find the full price list of the Charitable Bank Account.

We’ll be contacting a number of our customers to discuss the changes and the impacts to them. If we’ve advised in your email or letter we’ll be contacting you, we’ll aim to get in touch before changes are implemented and we’ll attempt to contact your organisation 3 times. We’ll send you an SMS first so that you expect our call.

If your organisation operates for profit, or doesn’t meet the criteria outlined above, please let us know. Please get in contact with your Relationship Manager (if you have one) or call us on 03450 511 389 if you’re in the UK, Channel Islands and Isle of Man or 01470 697 552 from overseas. Please be prepared to go through security questions when calling us.

If you believe your organisation has been incorrectly moved onto the Charitable Bank Account, please speak with your Relationship Manager if you have one, or call us on 03450 511 389 if you’re in the UK, Channel Islands or Isle of Man or 01470 697 552 from overseas to discuss further. Please be prepared to go through security questions when calling us.

If you want to discuss these changes further, please speak with your Relationship Manager (if you have one). Alternatively, you can call us on 03450 511 389 if you’re in the UK, Channel Islands or Isle of Man or 01470 697 552 from overseas. Please be prepared to go through security questions when calling us.

Alternatively, you can contact us via the secure message function within Business Internet Banking.

For other accessible ways to get in contact with us, please visit: ciiom.hsbc.com/accessibility

The Charitable Bank Account eligibility criteria broadly aligns with the definitions of charitable organisations set out in the Charities (Jersey) Law 2014, the Charities Registration and Regulation Act 2019 and the Charities and Non Profit Organisation (Registration) (Guernsey) Law, 2008. We’ve done this so that we can offer a clear proposition to our charitable not-for-profit organisations.

We’ll be migrating all existing customers to the new account with effect from 1 November 2021. The new charges will apply to your first charging period on or after 1 November 2021.

To simplify our offering, we’ll be moving customers with a Community Savings Account to our Business Money Manager account, which also offers instant access to funds. The interest rates of the Business Money Manager is the same as those offered on our Community Savings accounts.

If you no longer need your account and want to close it, please contact your Relationship Manager if you have one. If you don’t have a Relationship Manager an account closure request, which must be signed by authorised signatories in accordance with your bank mandate, can be submitted to your local branch. We won’t charge you for closing your account, although you’ll still have to pay any account charges you’ve already accrued before you closed your account(s).