Legal information

Who are we

HSBC in the Channel Islands and Isle of Man is made up of 11 branches which are situated in Jersey, Guernsey, Alderney, Sark and the Isle of Man. Whilst HSBC Bank plc is a UK registered company, the branches across the islands are locally registered banks. Where a product or service is not offered by the local branches, in order to fulfil customers’ needs, HSBC Bank plc in the UK and sometimes other HSBC entities will provide those services directly to customers in the Channel Islands and Isle of Man. This means that when you apply for a product or service that is on offer from HSBC Bank plc, you are signing a contract with that that bank in the UK and different rules and regulations maybe applicable.

What does this mean to me?

If you have a product or service that is provided by a branch in the Channel Islands and Isle of Man, you are covered by

Local Islands Compensation Schemes, for example if you opened up a current account in a local Jersey Branch you would be covered by the Jersey Compensation scheme. Further details on the different compensations schemes can be found on the Compensation section below
Local Financial Ombudsman Service, for example if opened up a current account in a local Guernsey Branch you would be supported by the Channel Islands Financial Ombudsman. Please see below for the relevant Ombudsman details


Product Service issued by	Ombudsman Address	Email	Website	Telephone numbers
Jersey and the Bailiwick of Guernsey Branches	Channel Islands Financial Ombudsman, (CIFO), Channel Islands Financial Ombudsman, PO Box 114, Jersey, Channel Islands JE4 9QG.	enquiries@ci-fo.org	www.ci-fo.org (This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.)	Jersey Telephone: +44 1534 748 610 Guernsey / Alderney / Sark Telephone: +44 1481 722 218
Isle of Man Branch	Isle of Man Financial Services Ombudsman Financial Services Ombudsman Scheme for the Isle of Man, Thie Slieau Whallian, Foxdale Road, St John’s, Isle of Man IM4 3AS	ombudsman@ iomoft.gov.im	www.gov.im.oft.ombudsman (This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.)	Telephone: +44 01624 686500.

If you have a product or service that is provided by HSBC Bank plc, including or example any Global Markets Products or Credit cards, then you will benefit from English laws and regulations, including the Financial Conduct Authority regulatory requirements. You are also covered by the below regulations:,

Financial Services Compensations Scheme – Further details can be found on the Compensation section below or on their website, www.fscs.org.uk
UK Financial Ombudsman Service, details below


Product Service issued by	Ombudsman Address	Email	Website	Telephone numbers
HSBC Bank plc	The Financial Ombudsman Service, Exchange Tower, London E14 9SR.	complaint.info@ financialombudsman. org.uk	www.financial-ombudsman.org.uk (This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.)	Telephone: 0800 0 234 567 or 0300 123 9 123 (mobile)

Cards

Compensation Scheme

Jersey

HSBC Bank plc, Jersey Branch is a participant in the Jersey Banks Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any five-year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website gov.je/Industry/Finance/ DepositProtection/Pages/index.aspx * or on request.

*This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

Guernsey

HSBC Bank plc, Guernsey Branch is a participant in the Guernsey Banking Deposit Compensation Scheme. The Scheme offers protection for ‘qualifying deposits’ up to £50,000 per person, subject to certain limitations. The maximum total amount of compensation is capped at £100,000,000 in any five-year period. Full details are available on the Scheme’s website dcs.gg * or on request

*This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

Isle of Man

HSBC Bank plc, Isle of Man branch is a participant in the Isle of Man Depositors’ Compensation Scheme. The Scheme offers protection for eligible protected deposits of up to £20,000 per entity per covered bank. Full details of the Scheme and banking groups covered are available at the Isle of Man Financial Services Authority website: www.iomfsa.im/consumer-material/isle-of-man-depositors-compensation-scheme-dcs/ * or on request.

*This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it.

Financial Services Compensation Scheme (FSCS)

FSCS is applicable to customers who hold a HSBC Bank plc product only. These include Global Markets Products.

Further information can be found:

Identification & Verification

Terms and Conditions and Charges

Terms and conditions

Terms and Conditions

Price List

Current price list

Corporate Banking Tariff – summary of standard account activity and service charges

Corporate Banking Tariff (PDF, 50KB)

E-Channels UK Country Conditions

If you use HSBCnet, HSBC Connect or SWIFT for Corporates and have entered into any of the following agreements: E-Channels Customer Master Agreement, HSBCnet Agreement, SWIFT Score Industry Standard, SWIFT MACUG agreement or Hexagon Agreement, the following terms and conditions have been amended:

Privacy Notice

Global Markets

Markets in Financial Instruments (MiFID ll) - Directive

Terms of Business

This website is designed for use in the Channel Islands and Isle of Man. The products and services represented within this website are intended for the Channel Islands and Isle of Man customers.

This website is provided by HSBC Bank plc, Jersey Branch is regulated by the Jersey Financial Services Commission for Banking, General Insurance Mediation, Fund Services and Investment Business. HSBC Bank plc, Guernsey Branch is licensed by the Guernsey Financial Services Commission for Banking, Credit, Insurance and Investment Business. In the Isle of Man HSBC Bank plc is licensed by the Isle of Man Financial Services Authority.

If you are outside of the Channel Islands or Isle of Man, we may not be authorised to offer or provide you with the products and services available through this website in the country you are located or resident in.

This website is not intended for distribution or use by any person in any jurisdiction or country where the distribution or use of this material is restricted and would not be permitted by law or regulation.

Contact us

Call us on

0345 760 6060

Lines are open 8am to 6pm, Monday to Friday.